The Growth of Emotional Labour in Management and Labour

Introduction This paper explores the problems posed by the growth of emotional labour in management and labour. The growing importance of emotional labour in the labour market (especially in service industries) informs this analysis. After weighing the impact of emotional labour on employee performance and labour practices, this paper shows that the growth of emotional labour bears significant managerial and labour implications.Advertising We will write a custom essay sample on The Growth of Emotional Labour in Management and Labour specifically for you for only $16.05 $11/page Learn More Its managerial impact stems from the impact of emotional labour on work performance, employee burnout, and employee turnover. Its implications on the labour market manifests through the impact of emotional labour on labour practices and gender equality in the labour market. This paper affirms this observation by evaluating the theoretical and empirical work of other res earchers. This analysis occurs in the literature review section where the paper explores the managerial implications of emotional labour. The implications of emotional labour on labour practices also complement this analysis because it demonstrates how the unique dynamics of emotional labour affect managerial actions. The understanding of empirical and theoretical constructs of emotional labour supports these analyses. In the discussion section, this paper analyses the implications of emotional labour on labour practices and the management of employees. This analysis informs the conclusion of the paper, which shows that the growth of emotional labour poses significant challenges for management and the labour market because it leads to high employee turnover, job dissatisfaction, and inequalities in labour practices. Definition of Terms Phenomenology –A study of human experiences that do not have a basis in objective reality Norms – the beliefs and values of a particula r communityAdvertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Job Autonomy – The independence and freedom of employees Literature Review Managerial Implications of Emotional Labour Most of the literature focusing on the implications of emotional labour in the workplace emphasise on the negative impact of emotional labour. Mainly, these literatures focus on the role of emotional labour in increasing drug abuse and alcohol abuse in the workplace. The same studies have also shown that emotional labour causes employee absenteeism (Morris Feldman 1996). From such arguments, researchers like Hochschild (1989) believe that emotional labour detaches employees from their true feelings because they have to exude mixed emotions, which may not necessarily reflect what they feel. This way, Hochschild (1989) believes that emotional labour bears significant negative consequences for the psychologica l well-being of workers. Some researchers have however questioned the theory that emotional labour bears a negative impact on psychological well-being of employees by suggesting that different occupations require different degrees of emotional labour. In this regard, researchers such as Douglas Norsby (2007) have said jobs that require intense emotional labour lead to low job satisfaction, while jobs that required low emotional labour do not have a significant impact on the psychological well-being of workers. Morris Feldman (1996) report these findings after they did the study using questionnaire responses from table servers. The study measured emotional labour as a measure of the psychological well-being of workers. A different study by Rowen (2003) shows a different interpretation of the relationship between emotional labour and psychological well-being. The study showed that the relationship between the two variables were not straightforward.Advertising We will write a cu stom essay sample on The Growth of Emotional Labour in Management and Labour specifically for you for only $16.05 $11/page Learn More This outcome contradicted studies by Hochschild (1989) which showed that emotional labour had a negative impact on employee well-being. Instead, the outcome of the study showed that employee well-being was also subject to job autonomy. Therefore, albeit a job may require intense emotional labour, if the workers have adequate job autonomy, they may not suffer the negative psychological well-being that Hochschild (1989) proposed. Implications of Emotional Labour on Labour Practices Many researchers affirm the ability of women to express greater emotional sensitivity than their male counterparts do (Noon 2010). For example, women smile more frequently than their male counterparts do (Morris Feldman 1996). Consequently, many employers associate positive emotions in the workplace with women. Rafaeli (1989) supports this fact by su ggesting that female store clerks conveyed many positive emotions in the workplace (compared to their male counterparts). His reasons for the positive portrayal of female emotions stem from the socialisation of women as the more friendly gender (compared to men), the ability of women to encode their emotions better than men do, and the strong need for social approval within the female gender. Hochschild (1989) agrees with the suggestion that female employees are more socialised than men are. He explains that this observation is true because the society expects women to be better emotional handlers than men are (both in the workplace environment and at home). To explain his point, Hochschild (1989) noted, â€Å"the world turns to women for mothering, and this fact silently attaches itself to different job requirements† (p. 182). The implication for this observation centre on the wider societal expectation of women to perform better than men do (in occupations that require inte nse emotional labour). The same expectations also remain true for the home environment. Theoretical Understanding Many researchers have explored the implications of emotional labour on organisations but the emotional labour theory offers the best insight into the consequences of emotional labour on managerial practices and the labour market.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Mainly, the emotional labour theory outlines that emotional labour does not always lead to negative outcomes. Nonetheless, the theory fails to consider the different emotional experiences of employees in the organisation. Other theories of emotional labour, which explain the implications of emotional labour in the organisation, include the concept of structuralism. The structuralism concept mainly focuses on investigating the macro-social aspects of emotional labour and people’s understanding of the concept (in the organisational setting) (Rowen 2003). The structuralism concept also considers the â€Å"social actor† as a passive entity in emotional management. This way, the current social order in the labour market prevails because when the social entity (worker) is passive, selfish, and constrained, social inequalities occur. In other words, the structuralism concept outlines that the portrayal of emotions (like shame and guilt) work to maintain the existing social or der. This argument is especially true for gender roles in the workplace because the expectation of different emotional labour roles often conform to social norms (Rowen 2003). Therefore, on one hand, people reward most socially conforming norms in the workplace with social acceptance, while the society opposed non-conformance to social roles through rejection and shame. Somewhat, the concept of structuralism explains how emotional labour does not lead to negative outcomes. For example, if a service provider and the recipient of the service share the same emotional expectations, there is no basis for the realisation of negative emotional outcomes. Adherence to societal norms normally provides the basis for the similarities between the service provider and service recipient. In fact, Rowen (2003) says positive emotions normally occur when the service provider and recipient share equal expectations. Recently, some cognitive theorists shifted their focus for understanding the implicatio ns of emotional labour from an emotional context to an emotional process (Noon 2010). In fact, such theorists say it is possible to evaluate one’s emotional experience with their emotional performance and its effect on other people. How employees display their emotions therefore outline their internal emotional dispositions (Noon 2010). Rowen (2003) warns that using the cognitive theory to explain emotional responses may lead to different outcomes. In other words, one service provider may have a very different emotional understanding (of a situation) from another service provider. This difference may occur because of several issues, including how the service providers understand their roles. Often, in such instances, negative emotional outcomes may occur. For example, when an unhappy customer interacts with an exhausted service provider, feelings of embarrassment and shame may emerge from the interaction. When such an outcome occurs, the service providers (who may be working many hours in a day) may perceive the customer’s response as inappropriate and therefore react by showing anger towards him. Ultimately, this stressful situation amounts to emotional frustration. Phenomenology researchers have a different understanding of emotional labour from cognitive theorists. Their understanding focuses on the â€Å"significant, dynamic, and the moral nature of emotions, as opposed to the broad macro understanding of the emotional interaction† (Rowen 2003, p. 5). Therefore, phenomenology researchers consider the emotions of employees as an attachment of their moral and individual perceptions of the world. Phenomenology researchers also attach a lot of importance to an individual’s feeling as a way to foster self-knowledge (Rowen 2003). This belief stems from the understanding of people’s emotional manifestation as a justification for their reactions. Usually, if it is impossible to justify the emotion, then it is easy for people to j udge an action as inappropriate. Discussion The growth of emotional labour poses significant challenges for management and labour. However, the extent of the influence of emotional labour varies, depending on the nature of the job. This paper shows that different researchers have differed on the extent that emotional labour influences worker performance. Indeed, this paper shows that some researchers support the view that emotional labour leads to low job satisfaction and worker exhaustion, while other researchers have cautioned against assuming a direct and negative relationship of emotional labour with job performance, because they believe the nature of the job influences the job performance. For management purposes, the influence of emotional labour on job performance should be a critical issue for decision-making because poor job performance may affect negatively an organisation’s productivity. More importantly, the understanding that emotional labour detaches employees f rom their natural personalities should be of high concern to management because employees who do not feel like they are in their â€Å"natural element† cannot perform well. This is a serious managerial issue for managers to rectify by assigning the right employees to work in jobs that fit their personalities. Here, there needs to be a careful emphasis on the recruitment and selection process of new employees because this is the only way for managers to identify employee characteristics that fit different job descriptions. Introducing managerial sensitivity to the unique dynamics of every employee is also an important strategy for reducing an organisation’s employee turnover because many researchers have linked job dissatisfaction (from emotional labour) with high employee turnover. This outcome is beneficial for different organisations because it can save managers a lot of money (which would be lost in lack of innovation and the recruitment of new employees). Apart fro m the managerial challenges of emotional labour, this paper also points out that emotional labour causes significant labour disparities between men and women. So far, this paper has demonstrated the ability of women to be better performers in jobs that require intense emotional labour. Their ability to perform better than men informs the preference by many employers to employ women in jobs that require intense emotional labour (Morris Feldman 1996). This preference promotes gender imbalance in the organisation. More importantly, it discriminates against men who would want to apply for jobs that are naturally emotionally intensive (like service industry jobs). Conversely, this gender imbalance maintains the status quo, where employers prefer women to work in mass production roles while men work in managerial positions (Scholarios Taylor 2011, p. 1291). This dynamic complicates existing discriminatory practices in the workplace that prevent women from scaling the managerial ladder. Traditional inhibitions like mothering roles and the lack of supervisor support therefore add to the complexity witnessed by women in securing high status jobs. T he growth of emotional intensive jobs therefore concentrates a large population of female workers in intensive and lower-status work, while men scale the managerial ladder and secure higher status positions. This dynamic creates an imbalance in the distribution of jobs across the labour market, mostly to the detriment of women. Conclusion After weighing the findings of this paper, it is safe to say the growth of emotional labour poses significant problems for management and the existing labour dynamics in the workplace. Notably, the growth of emotional labour poses significant challenges to management because it affects job satisfaction and increases worker burnout. These dynamics have a serious consequence on the performance of an organisation because it may increase employee turnover and eventually inhibit organisational performance. These implications may have a negative economic effect on an organisation. Since emotional labour has significant gender implications, this paper demonstrates that emotional labour causes significant gender imbalances in the organisation. The perception among employers that female employees have a better emotional display than men do, increase the concentration of women in emotionally intensive jobs because employers believe they can perform better at this level. Conversely, this dynamic increases their concentration in mass production jobs. Albeit some employers are bound to discriminate against male employees who may want to work in such low job levels, a bulk of the victims of such discriminatory tendencies are women (Noon 2010). Women stand the best chance to lose by experiencing a â€Å"glass ceiling† that limits their chances of occupying other employment positions in the organisation (such as high status jobs). The growth of emotional labour therefore lim its the possibility of women to occupy high status jobs in the workplace. Conversely, male employees experience more emotionally intensive labour processes because they are ill equipped to manage their emotions (compared to women). The inequalities between male and female employees (in the provision of emotional labour) therefore pose significant challenges to the realisation of gender balance in the workplace. This situation may lead to undesirable workplace dynamics. Comprehensively, the growth of emotional labour poses significant challenges for management and the labour market because it may lead to high employee turnover, job dissatisfaction, and inequalities in labour practices. References Douglas, J Norsby 2007, Gender Differences In Emotional Labor Processes, University of Kansas, Kansas. Hochschild, A 1989, The second shift, Viking, New York. Morris, A Feldman, D 1996, ‘The Dimensions, Antecedents and Consequences of Emotional labor,’ Academy Of Management Re view, vol. 21 no. 4, pp. 986-1010. Noon, M 2010, ‘The shackled runner: time to rethink positive discrimination,’ Work Employment Society, vol. 24, p. 728. Rafaeli, A 1989, ‘When clerks meet customers: A test of variables related to emotional expression on the job,’ Journal of Applied Psychology, vol. 74, pp. 385-393. Rowen, G 2003, Emotional Labour, Theories of Emotion, and Social Exchange Theory: Examining Emotions in the Context of an Evolving Service Sector, Scholarios, D Taylor, P 2011, ‘Beneath the glass ceiling: Explaining gendered role segmentation in call centres,’ Human Relations, vol. 64 no. 10, pp. 1291- 1314. This essay on The Growth of Emotional Labour in Management and Labour was written and submitted by user Lina L. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

The Impact of Social Norms on Seat Essay Example

The Impact of Social Norms on Seat Essay Example The Impact of Social Norms on Seat Essay The Impact of Social Norms on Seat Essay Every person entering the theater thereafter is subject not only to their wan theater experience preferences but more importantly by the seating selections of all the people already seated. There are many norms for attending a movie theater. These include explicit norms, norms that have been openly written or spoken (Starker, 1) and implicit norms, norms that are understood but not precisely recorded (Cornball, 59). Explicit or formal norms have clear rules for punishment. Creating a disruption during the movie Is grounds for ejection from the theater. Most theaters openly state during the previews that cell phones need to be turned off and that talking should be kept to a minimum. Implicit or Informal norms regulate seat selection In a theater where at least one person is already present and seated. These informal norms are strengthened by the anticipation of a crowd. The anticipation of a crowd has been shown to encourage more socially isolated seating choices and an increase in the avoidance of contact with others (Greenberg, 672). As additional people enter the theater, their seating choices are no longer based on the anticipation of a crowd but on the reality of the remaining availability of seats. The dwindling number of empty seats forces the choice of seats that are closer to other people. For example, the first persons entering the theater chooses the seat they consider perfect, the center seat In the center row. The second person enters, surveys the locations of any other patrons In the theater and picks a seat using a loosely formed set of Informal norms or rules. All subsequent people repeat these steps taking Into account the locations of each of the seats filled. The unstated rules are either more or less strictly interpreted based on the percentage of the theater capacity filled. The second and third people entering the theater are expected to interpret the rules strictly, thus anticipating a crowd in the theater. As the theater fills, the interpretation weakens. Most of the norms are related to the amount of personal space around each person in the theater. In American society intimate space is defined as 0-18 inches, personal space 1. To 4 feet, and social space 4 to 10 feet. (iron) These distances serve as a basis for the social norms used to select seating. In an attempt to explain the decisions related to seat selection in a movie theater, I propose the following as the Implicit norms observed by American movie theater patrons; 1) do not obstruct anyone elses view of the screen, 2) do not it directly In front of another person, 3) do not sit directly behind another person, and 4) do not sit In the seat adjacent to another person.. The second and third people entering strictly interpret the norms by choosing seats in entirely different sections; I. E. Ten TLS person chosen center row, center seat; Ten second person wall choose the right front section, and the third person will chose the left section closer to the rear. These seats were chosen as a way of avoiding contact with those already seated and creating the greatest amount of social isolation possible. As the theater ills, the implicit rules are interpreted less strictly. Eventually the amount of social isolation is decreased to the point where the norms are actually broken. High attendance on opening night at many popular movies will cause all of the implicit norms to be broken. The previously defined social norms must be adjusted slightly when couples or groups are attending a movie together. If the couple is two females or a male and female then the two are likely to sit side-by-side. Two males will often leave an empty seat between them. Groups will usually sit together in a general area sometimes using similarly located seats on multiple rows. Their seats may not be located side-by-side but are considered a single unit. Available seats that comply with the implicit norms are still not directly in-front of or directly behind any person in the couple or group. Also, at least one seat should be vacant to the left and right of the couple or outermost members of the group unless extremely high movie attendance prohibits. What happens when the implicit rules are not properly interpreted while determining seat selection? More specifically, how would a person react if a stranger sat in the adjacent seat in a nearly empty movie theater? As a jugular movie theater patron I evaluated my own reaction were I put in the proposed situation. If a stranger sat beside me in a theater where there were numerous other seats available, I believe I would get up and move too different seat. I posed this question to several other people and each replied they would be uncomfortable and relocate to another seat. I decided to break this informal norm and observe whether the affected person reacted as anticipated. I needed a movie that had a low percentage of the theater seats filled. To predict which movie would have low attendance I took into consideration the number of weeks the movie had been in heaters, the amount of current publicity about the movie and the stereotype of the average person attending the movie. Movies showing at discount cinemas have been in theaters the greatest number of weeks. So I picked the Pollack Tempe Cinema which shows second-run movies for $2. 00. To ensure the smallest number in attendance at the Pollack Tempe Cinema, I also had to pick a night other than Tuesday, when the ticket prices are reduced even further to $1. 5 and attendance soars. Next I deduced that movies having recently won an Oscar would have an increased amount of publicity thus leading to an increase in attendance. Lastly, I decided to eliminate childrens movies from my choices because that implies an audience of parents and children and might discourage single individuals from attending. Ultimately, I chose a 7:pm showing of Oceans 12 on a Thursday night. I entere d the theater at almost exactly 7:pm. The lights were dimming and the previews beginning as I studied the available seating locations throughout the theater. This theater had a seating capacity of 400 and on this particular night was about 25% full. There were numerous seats available that did not violate any of the implicit norms regulating seat selection. My observation partner, Alistair, took a seat in the center of the second row from the rear. The nearest occupied seats were located two rows forward to the left and one row behind in the right section separated Dye Ten ales . Alligators seat console neared to all AT Ten Internal norms. In the fifth row from the rear, three seats to the left of the aisle sat a lone male, Ralph. Since he was alone and in clear view of my observation partner Ralph seemed to be a perfect choice. I walked down the aisle and decided that I would sit in the second seat from the aisle, which was the adjacent seat on Rallys right. This would mean that Ralph would have to cross in front of me to easily relocate to another seat, which was what I expected. When I arrived at the end of Rallys aisle I leaned down, gestured toward the empty seat to his right and asked if the seat was taken. This offered Ralph an opportunity to protect his personal space and create a reason why I should not sit in the available seat. Instead, it seemed as if he stammered for a moment but ultimately replied no. This indicated to me that Ralph was aware that I was taking the seat and he was not stopping me. I sat down in the center of my seat, UT my soda in the cup holder to my right and began eating my popcorn. I sensed unease from Ralph but did not turn to face him or acknowledge him any further than my initial question about the availability of the seat. Since I was already nervous about sitting down next to a stranger in a dark movie theater, I was unsure if the perceived unease was real or imagined. Alistair, later stated that from his rear viewpoint it appeared as if Ralph was extremely uncomfortable but he continued watching the preview on the screen. He did not turn toward me again after I sat down but rather shifted in his seat to the side furthest away. As the first preview ended and the second began, I wondered if Ralph would remain in his seat throughout the entire movie. I speculated that if the roles were reversed I would have probably relocated to a new seat already. As each moment passed I felt my own apprehension dissipating. Then out of my peripheral vision I saw a women walking slowly down the aisle to my right. Silently I begged her to keep walking past me but somehow I already knew where she was going. Fully aware of her presence as she stopped at the end of the row shared only by Ralph and myself, I realized that Ralph was not alone as I had previously deduced. Instead Ralph and Alice were attending the movie as a couple. Not only had I purposely broken the social rules affecting seat selection but I had inadvertently broken a much stronger social norm that extends beyond the movie theater. Do not sit adjacent to the opposite sex member of a couple, when another less invasive seat is available. In response to Lices arrival at her seat, which I was currently occupying, I rose with my popcorn and soda in hand and moved to the aisle. Alistair reported that from his vantage point, it appeared as though I realized I had taken someone elses seat and was moving to another location in the theater. Instead of relocating I decided to sit down in the open seat between Alice and the aisle. I continued eating my popcorn and watching the movie previews as though nothing out of the ordinary had occurred. Alice did not speak to me or look in my direction after she sat down. She began talking to Ralph loudly in Spanish, which I could not understand. She was gesturing emphatically and acting very agitated. Ralph responded in Spanish but his tone was much quieter. Alistair later said that he could hear Alice from three rows back and that she was directing her irritation toward Ralph. Alistair described Ralph as quietly facing the screen while being berated by Alice. After a few minutes of outwardly ignoring the disturbance beside me I decided to take a quick peek at the situation to my let Alice was gesturing toward me Walt near let nana Ana speaking spans quickly with an angry tone. I decided that if I remained in my seat much longer that Alice might decide to direct her anger toward me. I quickly rose and moved to the seat beside my observation partner. Immediately upon my departure Alice became silent. For nearly thirty minutes there was silence between Ralph and Alice. They leaned away from each other in their seats and did not share any physical contact. Then Alice left the theater and returned with popcorn. They quietly shared the popcorn while slowly shifting in their seats. First toward the center of their seats but by approximately 8:20 they were intimately pressed shoulder to shoulder. After the movie ended, I quickly left the theater. I had initially planned to break only one social norm by sitting beside a stranger. In the process, I had actually broken an even stronger norm by taking the seat adjacent to that of someones spouse or significant other. I was concerned that Alice might feel a need to confront me about what she possibly perceived as an attempt to intrude on her relationship with Ralph. This experiment clearly showed how breaking one social norm can easily result in the violation of additional unexpected norms. Movie theaters offer an unusual environment for seating. Movies are shown in the dark which creates an intimate setting. Ata movie theater the price of the ticket is not related to the location of the seat, unlike concerts or live performance theaters. Also, movie theater patrons chose their own seats, unlike restaurants where the establishment often provides a hostess o direct seating locations. American society has developed a set of informal norms to regulate which seats people choose in a theater in the absence of official guidance.

Benefits of Social Media

Did you know that it has been proven that using social media makes people happier than spending time with family, sporting events, or having more money? (THE GUARDIAN, 2014). The rise of social media usage in modern society, particularly amongst young people, has raised concerns among many commentators about the risks and disadvantages of this type of communication. With more and more people choosing to spend large quantities of time communicating via site such as Facebook, Twitter and Instagram, critics of social media question the privacy, security, and usefulness of social media to modern society. There are both benefits and disadvantages to the increasing use of social media in our modern society. However, despite the very real disadvantages and dangers, research has indicated that social media has real benefits for modern users. Social media carries definite and proven risks for users; however, it can also be enormously beneficial. Social media has been criticized as harmful to the communication skills and benefits of real, face-to-face interactions (READING EAGLE, 2012); because social media encourages virtual communication, it can be seen as impersonal, superficial, and lacking in true empathy. However, research has also indicated that using social media makes people happy. In a study that examined a number of situations such as having more money, spending time with family, and sports events, social media was shown to be the activity that rated highest as making people happy (THE GUARDIAN, 2014). It is likely that this is a direct result of the feeling of inclusiveness and connectedness that social media creates for users, who feel that they can be heard and involved through the use of social media; it may also be a result of the fact that social media facilitates many of the other factors seen to make people happy. At the same time, social media has been criticized as harmful to the communication skills and benefits of real, face-to-face interactions (READING EAGLE, 2012). It is more accurate, however, to say that social media has changed the ways in which people communicate with one another, allowing faster and more informal and impulsive communication. Research has shown that, for businesses in particular, this change in communication methods has resulted in benefits for users in both economic terms and in terms of connectedness to others (THE SOCIAL SAVIOR, 2015). Social media makes it easier for individuals to connect to one another, but also for individuals and groups to communicate effectively, making it easier for messages and ideas to be shared widely and collectively. Communications via social media, for example, can lack security and are vulnerable to invasions of privacy because of their public nature (READING EAGLE, 2012). Outweighing these disadvantages, however, is the fact that different studies have also shown that social media can help to equip young people with a range of valuable life-skills. These benefits occur as a result of the constant practice at communication it encourages (THE WASHINGTON TIMES, 2009). By being so constantly connected to the public, young people have the opportunity to explore and challenge social conventions, develop new interests and technical abilities, and develop their personal sense of identity (THE WASHINGTON TIMES, 2009). These skills help to keep society cutting-edge and progressive, and also help prepare the next generation for life, work, and society. As can be seen, therefore, social media carries definite and proven risks for users; however, it can also be enormously beneficial. It cannot be denied that using social media carries certain risks to security, privacy and personality. However, the benefits that accrue from appropriate use of social media can be seen to outweigh those risks extensively. References

Reflect on and analyse feedback on own teaching (educational review, Essay

Reflect on and analyse feedback on own teaching (educational review, 3000 words) - Essay Example The reflection on these actions allows the engaged individual to employ continuous learning methods (Schon, 1983). The individual tends to learn from his actions in order to continuously improve and the resulting improvements are then used as future learning material. This makes the reflective practice method both dynamic and continuous. This is not to indicate that professionals relying on reflective practice tend to use their own experiences to learn but it serves to indicate that the reliance on personal experiences for learning is greater. Though reflective practice has been around for a few decades now but its wide scale application to professional practice has emerged in the last few years. A number of different models have been brought forward to delineate reflective practice including (but not limited to) models by Argyris and Schon (1978), Kolb (1984), Gibbs (1988), Johns (1995) and Rolfe (2001). Among these models of reflective practice, the model presented by Kolb (1984) h as gained widespread attention and acclaim. This paper will rely on the model presented by Kolb (1984) in order to advance arguments for reflective practice in a clinical setting aimed at learning. ... One key aspect of the model is the transformation of information into knowledge after a particular situation has occurred.16* Figure 1 – Kolb’s Reflective Practice Model (1984) extracted from (Schugurensky, 2002) Reflection on the Subject Teaching Session A teaching session was held in order to disseminate information and knowledge gathered through a continual and dynamic reflective practice run. The attendants for the session ranged from registrars to senior health officers (SHOs) so a widely differing audience was worked with using the teaching session. A key assumption before the teaching session was that members of the audience would be able to assimilate the provided information at the same rates or nearly at the same rates (Boss & Krauss, 2007). However, the teaching session proved beyond doubt that personal learning issues were far overtaken by learning issues based on position in the organisation. The learning styles for registrars and SHOs tended to differ wide ly so that certain concepts had to be repeated in order to ensure that all members of the audience were on the same page. Based on this observation, it would be relevant to utilise different teaching sessions or a wide variety of different teaching techniques to capture the differences in knowledge of such an audience. One method employed to keep the attention of the audience was to utilise quizzes that were presented at intermittent intervals during the teaching session (Darzi, 2008). It could be noticed that the audience seemed more involved in solving the problems presented by the quizzes rather than concentrating on slides one after the other. This observation also had another significant undertone. The subject teaching session

Willingness to Pay Essay Example | Topics and Well Written Essays - 250 words

Willingness to Pay - Essay Example On the other hand, for a park or a green space to remain in good and attractive condition, regular maintenance, and improvements are mandatory. Costs are incurred in order for these services to be effectively provided to the public, hence necessary to charge the public a relatively small sums of money in order to meet the costs. Nevertheless, it is important to consult the public about the amount they are willing to pay for the services, amenity, or a resource hence the term â€Å"willingness to pay†. A good example of willingness to pay scenario is the residents of Boulder Colo in USA. The people of this area were willing to pay up to $234 per home in order to keep a five and a half acres of land preserved for public usage (Americantrials, 2014). This land had not been developed for long hence the community decided to be contributing the large sums of money in order for them to be using it as a park. Their decision could however be termed as highly brilliant since presence of this land as a park made the value of the surrounding properties to dramatically hike in price. Other recreational benefits that were accrued from the existence of the park included travelling costs incurred while visiting the park. Within a period of four years (1995-1999), the property price premiums were summing up to $140.2 million. There was also a net entertaining value of over $7.6 million (Americantrials, 2014). In conclusion, provision of opportunities for physical activities such as establishment of recreational areas like parks or provision of service may have so much economic benefit to the local government, private developers, and the to the residents of that the neighboring areas. Facilities like parks; availability of quality water among others raises the value of the properties and homes in the nearby area. Moreover, the cost incurred in maintaining such recreational facilities and resources is by far much lower than

Communication with Children Essay Example for Free

Communication with Children Essay In every aspect of life, at work and at home, our communication with those people around us influences and underpins our relationships with them, so developing positive attitudes and communication is essential to develop positive relationships. Getting to know people and showing interest in them and what they have to say is important to building respectful relationships. Remembering names, listening to what people have to say, being considerate of people and their views, all add up to positive relationship building. We work with adults where effective communication and trust will ensure the safety and well-being of the children we are caring for. It is essential that any information regarding any child is passed to the correct person especially if there is any cause for concern. Communication with an adult may be verbal only, but if there is a genuine concern for an aspect of learning or social or personal safety of a child, it will be backed up by written evidence. Discussions with our peers are important to build relationships of respect and trust. A teacher may have concerns about a child and might discuss this with her teaching assistant who may back up her concerns with her own observations. Being friendly and approachable will help encourage communication with children, young people and adults and always acting with honesty and fairness will develop positive relationships and respect. Communicating with your peers at work is likely to be quite different to how you would communicate with them in a social situation. Whilst at work it is important to be professional, however that doesn’t mean you can’t have a sense of humour! Quite often the person you need to speak to isn’t available so it may be that you will have to leave them a note, either in their pigeon hole or on their desk, and then it can be discussed in more detail when you are both available. We communicate in many different ways to many different people at work, we communicate with teachers about the children and what different resources are needed in the classroom, we communicate with parents  sensitively about their children, we communicate with the office staff regarding stationary supplies and resources, we communicate with the kitchen staff regarding lunch and the caretaker regarding repairs that we may have observed that need attending to or some other instructions. All these communications are important to get the best results and each may be approached differently. It is important to understand the correct approach to ensure the most positive outcome in each situation. Cultural differences may affect communication as misunderstandings can occur so it is important that when communicating with people from different cultural backgrounds you make yourself understood and be respectful of their culture. When communicating with children it must be remembered that children do not have the same understanding as adults and will take everything as it is said and will not interpret signals or things unsaid or assumed. Not all children will understand humour, although some will, so it is important to speak clearly to children and maybe repeat what you have said. It is also a good idea to ask them to repeat back to you what you have said if it is important that they have understood you, this way there will be no room for confusion. Also, get down to their level; they will feel more comfortable talking to you and not so intimidated. The age of a child is important to take into consideration. Very young children may not respond to humour as they may not understand. However an older child may respond positively to humour as it can relax them. Always adapt your language to the age of the child and speak clearly. The context of the communication may hugely influence how you might communicate. If the child has done something well or positive, just a big smile and thumbs up from across the classroom can communicate very effectively. Equally, a disapproving look and firm shake of the head may communicate across a classroom when a child has done something wrong. Tone of voice is important to portray your communication too. If what you are telling them is serious it must be delivered with a serious voice, equally praise should be delivered with an excited and happy tone and expression. In  general communication with children, they respond best to happy, excitable voices, so unless the message is serious, that is the tone I think is best to stick with! When communicating with children there are other things that may have to be taken into consideration. It may be that English is not their first language so extra care will be needed to ensure they have understood you. The child may have a sensory impairment, so you may have to speak facing them, slowly and clearly and using your hands where able. The child may have a speech, language or communication impairment so again you would have to speak to them in much the same way, speaking clearly and slowly and repeating instructions and asking them to repeat back to you so that you know they have understood instructions. Their cognitive abilities may be poor so you may have to adapt your communication to take into account their concentration span and focus or coordination. Also, if a child is sad you must be sensitive to that and be reassuring and comforting. A child may be agitated or angry and then you must be calming. If a child has cultural differences those differences must be taken into account and treated respectfully. Communication with adults may include body language and gestures that may go unobserved by children. Adults will also interpret nuances in tone of voice that children may not pick up on. Therefore it is more important to explain exactly what you are saying to children. You may not have to be as direct with adults. When managing disagreements with children it is important that the child believes he/she is being listened to and treated fairly. When I’m dealing with playground disputes I always listen to both sides of the story and get the whole picture. We then talk it through and decide what would have been a better way of dealing with their conflict and either or both apologises and we have a clean slate and fresh start. When dealing with disagreements between young people a similar approach can be taken but with a higher language level. Disputes may arise at work where  adults have differing opinions; it is important to listen to an alternative point of view and consider where there is common ground. Talking things through thoroughly and being open to an alternative approach is vital. If there is total disagreement and no solution can be found then a manager or head teacher will have to be involved.

The Maturation of a Maternal Bond in Morning Song Essay examples -- Mo

The Maturation of a Maternal Bond in Morning Song  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   What is the only difference between the emotions of an ordinary smiling new mother in the 1960's and those of Sylvia Plath when she writes her melancholy "Morning Song" soon after her child's birth?   While most new mothers pretended all was well, Plath published her true feelings. Simply because society held that all new mothers should be filled with immense joy after giving birth does not mean that they actually were.   Plath had the courage to admit she was confused, and her poem, "Morning Song," focuses on one woman's mixed senses of apprehension and of awe upon the birth of her child which create both feelings of separation and affection that contend to determine the strength of her maternal bond.    The first line of Plath's poem, "Love set you going like a fat gold watch," shows the emotional forces conflicting within the mother's mind. The fact that she chooses the word "love" rather than a more carnal image like "sex" shows that the infant was conceived from an intimate bond and creates a positive connection between mother and child. Using simile, "a fat gold watch," changes the impact of this line. While the word "fat" alludes to the cumbersome nature of the infant, the word "gold" represents the child as precious and valued, and the word "watch" conjures to mind the seemingly endless task of raising a child. In her book The Second Sex, Simone de Beauvoir asserts that "a whole complex of economical and sentimental considerations makes the baby seem either a hindrance or a jewel," but Plath's "fat gold watch" suggests a newborn can be both (509). Detachment caused by the mother's sense of apprehension is evident as she says to her child, "New statu... ...h which she receives the baby's cries suggests that she is touched by the baby's humanity, its unique individuality. In "Morning Song," the mother's bond to her infant strengthens as she tries to deny it. While attempting to prove that she has no connection to this new life, the bonds become undeniable as the infant opposes her with his or her "clear vowels." This "handful of notes" is all that is needed to dispel all pretenses of indifference toward the child. As the cries "rise like balloons" so too, it seems, do the mother's spirits and attitude toward the new life she has brought into the world.   Works Cited de Beauvoir, Simone. The Second Sex. New York: McClelland and Stewart, 1953. Plath, Sylvia. "Morning Song." Literature: Reading, Reacting, Writing. Laurie G. Kirszner and Stephen R. Mandell, eds. 3rd ed. Orlando: Harcourt, 1997. 690.   

Fibromyalgia Good Days vs Bad Days

Fibromyalgia Good Days vs. Bad Days Michele Gay National American University January 11, 2012 Abstract Fibromyalgia is a chronic pain disease that has â€Å"good† no pain days and â€Å"bad† excruciatingly painful days. The differences in the days are extreme. A good day is also a mentally bad day, knowing that the pain can come back at anytime, while an extremely painful day could be mentally a good day because the pain has to go away sometime. Fibromyalgia has many symptoms and there is not a known cause for the disease at this time. Keywords: fibromyalgia, good days, bad days, pain, fatigue, sleep disturbances, headaches, irritable bowel syndrome, anxiety or depression, physical appearance For people diagnosed with fibromyalgia, according to Moore (2011), on average, we feel, well, average. Average is whatever comes in the middle of a really good day and a really bad one. Or, to put it another way, good days get worse, and bad days get better. There is a seesaw effect going on with how a person feels physically. This seesaw effect can be very hard on an individual, but not just physically but psychologically. On the good days thoughts of wondering, just how long will the good feelings continue. Then when a bad day happens, there is excruciating pain, and all the while the realization that the pain can’t last forever and in time the person with fibromyalgia will feel better. According to MyFibro. com (2011) Fibromyalgia statistics, fibromyalgia is a chronic disease that about 1 in 50 Americans are diagnosed with. Symptoms of fibromyalgia can be primary and or secondary symptoms. Primary symptoms include but are limited to; musculoskeletal pain, fatigue and sleep disturbances like sleep apnea, grinding of ones teeth, restless leg syndrome and frequent waking during the deep, restorative phases of sleep or alpha-EEG anomaly. Some of the secondary symptoms are headaches, irritable bowel syndrome, TMJ pain, anxiety / depression, ear nose and throat problems, pelvic pain, skin roblems, paresthesias, fibro fog (cognitive changes such as memory problems, confusion and difficulty concentrating). Fibromyalgia is a disease that is not always visual to other people. Many people have fibromyalgia and do not realize that they do, let alone someone else knowing a person has it or that they are dealing with it. A few aches here and there, tenderness in certain areas, dizziness, a little anxious are a few of the symptoms, but when looking in the mirror at oneself a person could not see those symptoms. Unfortunately this makes it difficult for our peers to know if a person with fibromyalgia is having a good or bad day, unless they are told. Without knowing about the disease peers don’t realize that there could be some limitations physically, mentally and dietary as well. Depending on the severity of fibromyalgia, having a good day, could mean that there are no symptoms to medium symptoms. A feeling of going out for a walk or a run, slept great and feel refreshed. A person is back to their old selves or close to it. According to Schmidt (1990) a person with fibromyalgia needs to plan for the bad days – imagine it as a day off from work, take naps, allow an occasional bout of private self-pity – on those really worst-of-all-days cry if it helps, believe in the good days- no matter how severe the relapse is there are occasional good days, use a 50-percent solution – on a good day try to do about 50-60 percent of what is normally managed. , just do a little – on the days of mild energy, just do a little, it will be there tomorrow, schedule time for rest – even on a good day schedule time for rest each day. Bad days again range from the extent of your symptoms. A person with fibromyalgia and their worst days and nights, hurts everywhere including the hair on their head, clothing hurts physically to the extent of wanting to cry from the pressure on the skin. There is little to no good deep REM sleep, so the person continues to be tired and the body does not rejuvenate. There are muscle spasms that run all over their body and the spasms add an extra layer of pain to the already continuous muscle pain. A person’s anxiety level shoots up as well as psychologically, where the person diagnosed with fibromyalgia feels worthless, angry and loneliness. During a bad day others can not generally tell that a person with fibromyalgia is in pain. So when it is mentioned that that a person is having a great deal of pain or not able to concentrate, the person’s peers will look at a person with fibromyalgia say that, â€Å"You look fine. † If a person does not have fibromyalgia, then the there is no possibly way for them to imagine what it feels like and probably could not understand how someone feels not only physically but mentally as well. References: Moore, Dr Chris (2011). Fibromyalgia: Why good days get worse and bad days get better Fibromyalgia Doctor Medical Information for Fibromyalgia Sufferers, Retrieved from: http://docchrismoore. wordpress. com Schmidt, Patti (1990). Getting Through the Bad Days CFIDS & Fibromyalgia Self Help, Retrieved from http://www. cfidsselfhelp. org Site Writer (2011) Fibromyalgia Symptoms, MyFibro. com. Retrieved from http://www. myfibro. com/

‘A Passion for DNA: Genes, Genomes, and Society’

â€Å"No one then had any compelling reason to take my hypothesis seriously, but by November 1952 I liked it well enough to print DNA  ® RNA  ® protein on a small piece of paper that I taped on the wall above my writing table in my rooms at Clare College.From the day of our first meeting, Francis Crick and I thought it highly likely that the genetic information of DNA is conveyed by the sequence of its four bases. But we knew it was premature to promote this idea before the structure of DNA was known. However, the moment we first saw how to build a double helix out of the four base pairs, it was clear that the essential uniqueness of a gene must reside in its respective sequence of four bases.†So wrote James D. Watson in his book, A Passion for DNA: Genes, Genomes, and Society. In this work, told with refreshing honesty, is the human story of how Watson and Francis Crick won a Nobel Prize for what may be the most important advance in the life sciences since Charles Darwin published The Origin of Species.In this collection of essays (written for a variety of occasions during the past three decades), Watson discusses the science and sociology of several issues – foremost are recombinant DNA, the nature of cancer research, the past, present, and future of DNA the Human Genome Project and its bioethical problems.The book starts with an autobiographical discussion of the events in Watson’s life that preceded his discovery of the double helix. He then describes his scientific mentors, collaborators and rivals, as well as his philosophy on science. (Watson’s advice for budding scientists: learn from the winners, take risks, have a fallback, have fun and stay connected.)In 1953, two young, unknown scientists sparked a worldwide revolution. Studying DNA for clues to the nature of genes, James Watson and Francis Crick deduced its molecular composition – two chains twisted into a double helix – and immediately realized that th e structure implied how genes were copied and passed from one generation to the next.Their observation has had extraordinary consequences: the discovery of a genetic code that all living things share and the realization that the code translates into proteins; the ability to alter an organism's genetic make-up; recognition that diseases like cancer begin when genes go wrong; the foundations of a biotechnology industry and the means of cloning plants and animals; a start on cataloguing human genes; and the glimmer of a new kind of medicine that uses DNA therapeutically.As public concern about genetically modified food mounts, here is Watson's salutary reminder, from a previous era of DNA anxiety, that restrictions on potentially rewarding research are justifiable only if there is robust evidence of likely harm.Commenting on the 1970s War on Cancer, he warns that effective leadership of publicly funded research initiatives, such as the current search for an AIDS vaccine, demands the co urage to support promising but risky new ideas and prune away anything less than the best. And as the first Director of the Human Genome Project, now approaching its climax, he acknowledges the past evils of eugenics but argues fiercely for the need to balance potential misuses of genetic data with the overwhelming benefits of a rational attack on the roots of disease.In an essay on cancer research and the â€Å"war on cancer,† Watson tells us that to win wars one must know the enemy and the location of the battlefield. When Richard Nixon declared a war on cancer, this information was not yet available. The discovery and elucidation of the action of oncogenes and of cancer viruses were pivotal for understanding the terrain, planning the strategy, and pursuing the war. Watson provides numerous examples to stress the necessity of research in the basic sciences for developing successful therapies against cancer.

Migrant Mother

Migrant Mother Some people can look at this photograph and pick a time in their lives and relate to the women in this picture. You might be able to feel the feelings that you think she's feeling. I look at this picture and see nothing. It took me awhile to finally get the feeling I think this picture is about.I think this picture means that loneliness that everyone has deep down inside them. That feeling of being lost. Not knowing what do to next or what's around the corner. The women's a tattered clothes show she's a hard worker. She constantly works for no reward in the end. Her face is aged. The expression on her face of that worried state. Wondering how she might provide for her children. She has no one else but her children. They are what keep her going.But I think she shows hope.Loneliness in America

Study of diary products supply chain with its various components and Essay

Study of diary products supply chain with its various components and aspects - Essay Example We ensure that the amount of fat is reduced and this fat which has been removed is used in the making of products such as butter and cream, all these being the ingredients found in cheese, which will be our primary focus in this paper. Good manufacturing practices such as hygiene, quality assurance and marketing are critical (Andreas & Carl, 2011). Production requirements Cheese storage area capacity is predominantly determined by the target cheese types which are intended through put plans. The equipment which will be necessary for cheese making depends on the type of cheese being produced and facilities which are specifically designed are required, and advice/factory design should be sought. According to the nature and complexity of making cheese, which usually requires precision if one is considering going into cheese making, proper training is a basic requirement. The key areas for consideration in the manufacturing of cheese are pasteurization process of milk, quality control, h ygiene and finally marketing and distribution (Andrew, Dan, & Tom, 2006). Legal requirements There are stringent hygiene regulations to be adhered to since safety is an important consideration in the cheese business as is in any other food business. ... Cheese is a complex food comprising of only a few simple ingredients. There are thousands of varieties of cheese around the world developed by cheese makers, each with a unique taste, texture and nutritional profile. Absolutely, no cheese is similar and we have a large number of standards, due to the existing ways in adjusting the basic recipe of products such as mozzarella, Brie, blue, Swiss, Cheddar and many more. There are two basic types of cheese which we deal with and they are: Natural cheese which comprises of about four ingredients which are basic and they include salt and milk among others. The cheese nutrients such as calcium, protein and phosphorus are due to the milk being the main ingredient. Salt is required for the final transformation of liquid milk into cheese while also acting as a natural preservative. Processed cheese which is made from high-quality natural cheese. Therefore, it also comprises of the said nutrients (calcium, phosphorus and protein). One of its maj or differences with natural cheese is that processed cheese can be modified to have more calcium as well as extra vitamin D. For processed cheese, the processing is known to stop the aging process, thus maintaining its flavor, texture and smoothness over extended periods of time. Processed cheese can be customized for flavor and qualities such as a smooth melt responsible for making it versatile, tasty and easy-to-use food. There has to be careful application of amount of salt used since it will impact its firmness, flavor, food safety and preservation crucial for our customers. Supply Chain At the start of cheese supply chain, we have the farmers who supply the milk. There are well known unions who we deal with and have been in operation for well over a decade, who specialize in dairy

American Revolutionary War Research Paper Example | Topics and Well Written Essays - 1250 words

American Revolutionary War - Research Paper Example The American colonists had a different way of undertaking their activities even though they emigrated from Great Britain. In the American region, individuals carried on their activities even without seeking permission from Great Britain, which was considered to control the region as a colony. The British argued that colonies were formed, in order to, be utilized for the success of the colonialists, therefore, had to contain a crown, as well as a parliament. Consequently, the British administration showed no support for the issues of having a crown as well as the legislature. Colonists experienced many unlawful and unconstitutional acts from King George who was at that time the leader within the entire Great Britain (DOI 1). In response, the colonists were angered by the actions undertaken by the king leading to the emergence of the Revolutionary War. The war commenced as a result of the urge to embrace freedom for the populaces around America. The populace rejected the control of the region by Great Britain leading to the war. At that time, Britain had little supplies for war since it has previously engaged in warfare with the French and other nations. England has resolved to create terror for the populaces after the rejection of control although they persisted throughout the war. The populaces wanted the eradication of rules concerning various issues such as intolerable acts as well as eradication of unfair duties (DOI 1). In addition, they demanded a representation inside the governing body in order to make Great Britain conscious of their needs. Upon the refusal of these demands by Great Britain, the populaces in America affirmed their sovereignty. Therefore, they had the drive to attained sovereignty thus the ability to conduct their activities without scrutiny from Great Britain. In Boston, the urge to be sovereign had already arisen ascribed to the massacre that had transpired in 1770. In the massacre, numerous Ameri cans without arms were shot at and instantly murdered by the army that was from the British origin. The anger in the populace from the Boston acted as the driving force for seeking independence for the people within that region of America. Similarly, other people had their individuals drives towards the strive for independence or sovereignty with other having multiple drives such as the acts that were considered exploitive and the numerous duties imposed on the populace. Additionally, the undertakings that the British government had carried out in American soils had been the foremost contributors towards the war. Prologue of the Intolerable acts that emerged from holding the Tea Party by the Boston populace in 1774 served as a way of castigating the populace for involving in such activities. Therefore, the instance of the prologue of the intolerable acts served as the principal rationale for involving in the rebellion that occurred within America and in opposition to Great Britain. The acts that had been undertaken by Great Britain represented rules that were carried out by Lord North. They infringed the liberties of the American populace and restricted their lives within their country. Some acts insisted on the transfer of trails to Britain, as well as, other regions in case the feeling was that justice would not prevail within the places that the trails were initially conducted. Other acts were the Quartering acts that allowed the army, to dwell in houses, as well as, other